1) How to Order
To order you can simply email me or contact me on Discord. Please refer to the Contact button on the main page.
After you have finished designing your controller on this website, you can click the 'Engineer's Report' button to check if there are any compatibility issues between the modules. When it has cleared all checks, or if you need some help/advice, click the Save button and paste a link to your build in your email or message. Then confirm that you would like to purchase the order, after which you will be asked to place a 15% deposit.
Check out the Recommended Configurations button for some controller ideas! keep in mind that some modules will only work for Windows. If using Mac or Linux, there are still many configurations that will work, but just contact me first so we can figure out what will work for your operating system.
2) Payment Timeline
Prior to starting your build, I require a 15% non-refundable deposit on the final bill. This is because USC controllers are built-to-order, and there may be a waiting list depending on demand. It is unfair to others who are waiting for me to spend time building a controller for a customer who isn't serious about completing their purchase. I will also ask you to confirm which country I will need to ship to before starting.
The build process takes several weeks to a few months, after which I will send you photos of the completed modules. Then I will package the controller and weigh the package for shipping to determine the shipping costs. Prior to shipping, the full payment is required.
3) Payment Method
Untitled Space Craft is based in Taiwan but receives payments via a USD PayPal account. If you'd like to use a different currency, please ensure the proper amount is received in USD after conversion fees.
Please choose the goods/services option and add 4.5% to the final bill to cover the PayPal fees.
If you don't have Paypal, then we can find an alternative method, such as a direct bank transfer.
4) Quality and Warranty
Once the controller arrives, I will honor a 6 month warranty on all parts. This does not include damage that you may have caused the controller. So if the controller arrives and doesn't work for some reason, or it has been damaged in shipping, then I will send you replacement parts entirely free of charge. If the controller stops working within 6 months, I will replace offending modules free of charge. However, if the package is visibly damaged when it arrives, then you must get a damage report from the postman or else this warranty is void.
After 6 months and for as long as I still have this project, I will repair broken/malfunctioning modules/containers for free, though you will have to pay for the shipping and necessary materials. In general I expect the controllers to be pretty hardy, as none of the parts are too electrically sensitive, and I've taken great care to make them as stable as possible (at the expense of a lot of prototyping). I have not had anyone claim their warranty nor require repairs since USC started.
The controllers are built with lead-free solder and should be completely safe to handle, though I still recommend washing your hands after touching the bottoms of any modules. Just be careful not to break any of the wires on the bottoms of the modules!
5) Shipping
From Taiwan to the USA, shipping costs roughly $10-15 per module and takes about 1-2 weeks, though the exact cost is dependent on size and weight, which is different for each controller. So an 8 module controller will cost about $110, and 4 modules will cost about $50. Shipping costs are confirmed prior to shipping and prior to final payment. Other countries will have different rates and shipping times. From Taiwan I can ship to a number of different countries, but if you don't live in one of these countries, then we can try to find another method, such as sending the controller to a relative of mine or yours in a country that can ship to both.
Here's a
list of countries that I can ship directly to.
6) After Shipping
The controller will arrive in a deconstructed state. The modules will be separated and the container pieces will be bundled together. You will need to fit the container pieces together like a puzzle and glue them using silicone caulk from your local hardware store (like the stuff you seal up gaps in your bathroom with, preferably the same color as your container or clear). Assembly is pretty straightforward and should take less than an hour. I will send you a set of instruction manuals prior to arrival of the package.
The modules can then fit into any slot in the container and can be plugged in any way you like. The plugs are all standard and interchangeable, so there's no way to screw it up. The controller then will plug in via the provided USB cable and DC 5V wall adapter (100v-240v).
After that, you will need to follow the setup instructions in the manual, which include downloading the Simpit mod, locating the USB port that your controller uses, and editing the Simpit config file in your GameData folder to reflect that number. After that it's plug and play!